A current list of known issues we are working to address.
Muir is not compatible with all networks. To make sure, try these simple steps.
Muir requires that ports 2323, 2324, and 2325 are open for inbound and outbound TCP communication.
Sometimes your desktop will be able to ping your mobile device but the Muir mobile app will not be able to connect to the Muir desktop app. If you have a security program that is blocking these ports, Muir will not be able to work.
If you are experiencing issues with mobile and desktop connectivity and are using one of the security applications listed below, click the respective link to get instructions for opening the ports Muir needs to work.
Muir for iOS requires that you have the username and password in the URL when trying to go to pages with HTTP Authentication. For example, if you wanted to have a username of "user" and a password of "pass" at http://example.com, you would enter in http://user:email@example.com. You will only need to do this once per server.
We’ve done our best to test all of the real-world scenarios we can think of. We have tested Muir across many different network configurations and web host connection issues, but we’re human. If you run into any trouble with Muir, drop us a line and we’ll be glad to help!
P.S. We love to work at Starbucks as much as the next guy, but some corporate provided web connections may sandbox you away from your devices. If you are having trouble using Muir on public wi-fi, the only work around is to set up a local web server and a local wifi hotspot for testing. Good luck!