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Muir - Synchronized Web Preview on your Mobile Devices - Responsive Mobile Browser Testing

MUIR TECHNICAL SUPPORT RESOURCES


Known Issues:

A current list of known issues we are working to address.

  • Muir supports localhost testing by resolving "127.0.0.1" or "localhost" addresses to the address of your machine. Muir cannot detect hostname configurations on your desktop machine.
  • Muir cannot automatically connect mobile devices using wifi with desktop machines connected with ethernet. Right now if using ethernet, the desktop's IP address must be entered into the manual connection dialog of the Muir client.
  • Muir will not work between two different networks, i.e. wired network and wireless networks that are managed by different routers.

Will Muir Run On My Network? How To Check.

Muir is not compatible with all networks. To make sure, try these simple steps.

Try to Ping your phone on Windows:

  • Find the IP address of your mobile device.
  • Open cmd.exe by going to Start > Run and typing in "cmd" or by clicking on the Start menu and typing "cmd" into the search bar.
  • Type in "ping" followed by the IP address of your phone.
  • If the output in the command line says that was a reply from the IP address you pinged, your computer and phone are on the same network and will be able to connect to each other.

Try to Ping your phone on OSX:

  • Find the IP address of your mobile device.
  • Open Terminal by going to Applications > Utilities > Terminal
  • Type in "ping" followed by the IP address of your phone.
  • If the output in the Terminal says that you are receiving bytes from the IP address you pinged, your computer and phone are on the same network and will be able to connect to each other.

My Desktop Can Ping My Mobile Device, But Muir Isn't Connecting

Muir requires that ports 2323, 2324, and 2325 are open for inbound and outbound TCP communication.

Sometimes your desktop will be able to ping your mobile device but the Muir mobile app will not be able to connect to the Muir desktop app. If you have a security program that is blocking these ports, Muir will not be able to work.

If you are experiencing issues with mobile and desktop connectivity and are using one of the security applications listed below, click the respective link to get instructions for opening the ports Muir needs to work.


HTTP Authentication on iOS

Muir for iOS requires that you have the username and password in the URL when trying to go to pages with HTTP Authentication. For example, if you wanted to have a username of "user" and a password of "pass" at http://example.com, you would enter in http://user:pass@example.com. You will only need to do this once per server.


Need Help?

We’ve done our best to test all of the real-world scenarios we can think of. We have tested Muir across many different network configurations and web host connection issues, but we’re human. If you run into any trouble with Muir, drop us a line and we’ll be glad to help!

P.S. We love to work at Starbucks as much as the next guy, but some corporate provided web connections may sandbox you away from your devices. If you are having trouble using Muir on public wi-fi, the only work around is to set up a local web server and a local wifi hotspot for testing. Good luck!



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